When will I receive my order?
Your order will normally be packed and shipped within 1-3 business days from the time you place your order. Delays may occur in busy periods. Orders are not shipped on weekends and holidays.

Will I receive tracking info?
When your order is dispatched, you will receive a shipping confirmation by email including all shipment details and tracking info.

Where are my items shipped from?
We ship the items from our workshop in Nuenen, The Netherlands.

Which address will be used?
The items are delivered to the address you provided. Inaccuracies in the address are at your own expense and risk.

I gave the wrong shipping address, how can I change it?
Changing the shipping address is only possible if the order has not yet been sent. Therefore, please contact us as soon as possible.

I don’t life in the Netherlands, can I still order?
We deliver in Europe.
We do not offer worldwide shipping yet, please send us a message when you live outside of Europe for shipping options and delivery costs.

Which carrier will be used?
In the Netherlands we deliver either with PostNL (risk of losing the item is for you) or with Mikropakket (courier: ensured shipping).
In the rest of Europe we use DHL.

How much does delivery cost?
The delivery costs are indicated before you confirm the order.
€ 5,-   The Netherlands PostNL
€ 14,- The Netherlands Mikropakket (ensured shipping)
FREE   Picking up at our store (we will let you know when the item is ready)
€ 20.- EU countries

Is free shipping possible?
We offer free shipping on orders above a certain amount, depending on your location:
The Netherlands: free shipping above € 150,-
Europe: free shipping above € 300,-
You are welcome to pick up the items in our store (we will let you know when the item is ready).

Do I have to pay customs, duties, taxes and additional costs?
Taxes and duties depend on your shipping destination. Unfortunately, we are unable to estimate how much you will be charged. We advise you to consult local tax and customs authorities for advice.
LiJa Jewelry ♡ Vincent van Gogh cannot be held responsible for customs, duties and taxes and additional costs you have to make to receive your order.

What should I do if I receive an faulty or wrong item?
If you should receive an item that is defective, damaged or not what you ordered, please contact us within 5 working days. We will help you resolve any issues as quickly as possible by replacing the item, once the faulty item has been returned to us by post.

How long is the return period?
All jewelry is made with great care and attention. If you are nevertheless not satisfied with the purchase, you can return it within 14 days of receipt, unworn and undamaged in the original packaging.

How do I return an item?
To return an item please follow these 4 steps:
1. Send a message with the return form: click here.
– Describe the item(s) you wish to return, please use the names stated on the invoice.
– Describe the reason for your return.
2. Submit your return request and wait for our email confirmation (if the reason for your return is a ‘faulty or wrong item’ we will send the shipping info only after we have reviewed and approved your request).
3. Once you receive our e-mail with return info, you can ship the item(s) in the original packaging.
4. Always keep the shipment receipt and tracking number for proof of shipment and for tracking.

When will I receive my refund?
The refund will be issued after receiving the returned item and after it has been inspected for any signs of wear and tear. The refund is made using the same payment method used at purchase. Normally it takes between 3-8 days before the refund is complete. Be aware, however, that there may be a longer processing time in the Christmas period.

Can all items be returned?
There are no returns on made-to-order or engraved items.

Is there an extended return period around the holiday season?
We offer extended returns on all orders made between December 1st and December 24th 2023. Items bought from our online store in this period may be returned until January 31st 2024.

Will I have to pay for the return myself?
Return shipments are for your own expense and risk, unless you have received a faulty or wrong item and received an e-mail of us stating we will refund the return shipping costs.

I received an item as a gift. Can I return it?
You can return the item within 14 days of receipt. We require the name of the person that bought the gift, the item should be in its original condition and packaging.